Quality:
Q: How do you conduct quality control?
A: Quality is a priority. We are always focusing on great importance to quality control from the beginning till the end. all our products meet the ISO standard, and most of the products have the European and US certifications.
Price:
Q: What's the price of the product?
A: Depends on the quantity and packaging. Prices are market competitive.
Sample:
Q: Can I get a sample from you? How long time will it take?
A: Due to high demand, the sample will be charged at a cost. However, such a sample cost can be deducted on your future order.
sample time:3-10 days
MOQ:
Q: What is your ruquirement to MOQ?
A: The MOQ varies on different products, please pay attention to the indicated "MOQ" on this webpage, it is our MOQ. We only supply by bulk.
Payment:
Q: How about the payment term?
A: You can pay us by T/T, Western Union
Order:
Q: How to order your products?
A: Please contact us via E-mail or online to place an order, or you can call us directly.
Certificates:
Q: Do your products have certifications?
A: Most of our supplied products have European, USA and Chinese certifications. We only provide products of high quality. We assure our products meet the standard of your country, otherwise we give up the order.
Warranty:
Q: What is the product warranty?
A: We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. The exact warranty period will be written in the quotation or contract.
In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction.
Transport and delivery:
Q: Regarding shipping method?
A: In general, due to cost saving concerns, we advise to arrange ocean freight for large orders; on the other hand, small order is delivered by international couriers, such as DHL, UPS, FedEx, EMS.
We will also respect your choice of shipping. Right now, we recommend airfreight or international couriers for the personal protective equipment and medical devices due to the desperate needs.
Q: How about the lead time for a large order?
A: It depends on the items and the quantity you ordered. We are capable of fulfilling large orders. Generally speaking, the lead time for a big order is about 3-10 working days, we suggest that you start an inquiry as early as possible.
Help:
Q: Could we get help from you?
A: Yes, it's our pleasure to serve you, and customer satisfaction is always our top priority.